Get reimbursed when shipping goes wrong
TikTok Shop sellers can now recover costs from lost, damaged, and undelivered orders with Route's industry leading protection capabilities.
Enroll in TikTok Shop Seller Central at: Logistics ->Warehouse & shipping -> Fulfillment settings -> Shipping Protection Settings
Cover the return costs you absorb today
The shopper changed their mind. You pay the label, and the item comes back crushed, or never comes back at all. This is the only program that covers the trip back, both buyer-fault and seller-fault returns, and it's open to every US seller, however you ship.
Covers: Return shipping labels · Damage, theft or loss in return transit · Returns that never arrive
Benefit: Return label costs back · Damaged returns reimbursed · Missing returns covered
Covers the full order value
Ship with TikTok Shipping and an unprotected parcel pays out a flat default, whatever was in the box. Once enrolled, brands are covered for the full order value plus the platform subsidy, including parcels whose tracking simply stops after pickup.
Covers: Lost · Damaged · Delivered but never received · Tracking stalled after pickup
Benefit: Full order value back · High-ticket orders protected · Claims file themselves
Cover the packages you ship yourself
If you fulfill with your own carrier accounts, every eligible parcel is covered automatically the moment you enroll. Most claims file themselves when the system detects the failure. No form, no photo, no ticket.
Covers: Lost · Damaged · Delivered but never received
Benefit: Unit cost back · Shipping cost back · No carrier dispute
Enroll in less than two minutes today
Enroll in TikTok Shop Seller Central at: Logistics ->Warehouse & shipping -> Fulfillment settings -> Shipping Protection Settings
