SOC 2
(Type I) Trust Services Principles
Unlock post-purchase revenue.
Improve CX
Increase Revenue
Reduce Costs
Basic
Package protection and essential tracking. For scaling businesses.
Starting at
$0 / mo
Everything in Basic, and:
Package Protection
Essential Package Tracking
Pro
Package protection, advanced tracking, and branding. For all businesses.
Starting at
$349 / mo
Everything in Basic, and:
Product Recommendations — For merchants using Shopify and BigCommerce
Advanced Package Tracking
Everything in Pro, and:
Advanced customization
Enterprise SLAs
Basic
$0 /mo
Pro
$349 /mo
Custom
Custom Pricing
Package Protection
Claims Resolution
Product Recommendations
Package Tracking
Integrations
Support For Merchants
Support For Shoppers
Trusted by 15,000+ merchants
Commonly asked questions
What are the commitment terms for using package protection?
Get started for free in minutes and leave any time.
Who is Route for?
Merchants can use Route for assuring that their packages arrive safely with their shoppers. Shoppers can use Route to track all their packages in one place, make repeat purchases, and resolve issues.
What Shopping Platforms does Route support?
We integrate directly with Shopify, WooCommerce, Magento, BigCommerce as well as through our API.
What is Route's pricing model for package protection?
Route offers free basic package protection for any merchant. Our billing cycles are weekly. There is no minimum volume requirement. Book a call with us to learn what we can do for you!
How can I cancel or modify my package protection coverage, and is there a penalty for doing so?
You can easily modify your package protection coverage 24/7 in our merchant portal.
What are Route's claim policies?
We cover lawful goods, excepting those commodities noted in our policy summary, while in transit, against loss, damage and theft, subject to exclusions in the policy summary.
How are claims processed and what is the timeframe for claims resolution?
We provide an easy-to-use web and mobile app claims process with fast resolutions, ensuring the best experience for both you and your customers. The timeframe for claims resolution can be within seconds, but is typically within 1-3 business days, depending on the complexity of the claim and the required documentation.
Does Route offer real-time tracking for all carriers?
Route package tracking gives your customers real-time shipping updates via SMS, email and push notifications. We work with all of the nation's most popular carriers like USPS, UPS, Fedex, DHL and over 2,000 other carriers.
The security program at Route protects our organization and your data at every layer.
Route's compliance certifications and attestations:
GDPR
General Data Protection Regulation
CCPA/CPRA
California Consumer Privacy Act
"
Thanks to Route, I haven't heard from my customer service teams for several months now about dealing with UPS. I used to hear about it daily.
Solo Stove
"
Route's tech helped us solve huge challenges and drastically lowered support demands. In addition, I truly feel the Route team is here to help us grow and succeed.
Softwear
Drive 1000% ROI on your post-purchase experience.
Get started and unleash new growth channels for your business.
