Route's 2026 consumer research helps explain the industry shift driving Uber's latest retail move.
CNBC covers Uber Eats' launch of a first-of-its-kind courier return service, letting shoppers send back retail purchases without leaving home. The story draws on Route's 2026 consumer survey data, which found that a third of shoppers cite printing labels and finding packaging as top return stressors, to explain why frictionless returns have become a major focus across retail and delivery. The feature launches with Best Buy, Dick's Sporting Goods, Petco, and others.
